This article is not directly related to information literacy but I did find it of interest to reference work. The article is Students’ Perception of the Impact of User Education on the Use of Reference Resources: An Iranian Experience and it was written by Mahdi Mohammadi, Alireza Isfandyari Moghaddam, and Mehri Ezadi Yeganeh. The article appears at Library Philosophy and Practice.From the abstract:This research examines students’ familiarity with reference resources as well as the necessity of providing user education based on students’ point of view. A sample of 351 students were given a questionnaire of 22 questions. Findings show that students find user education necessary and beneficial, and that students would like to see expert and professional librarians in the reference department.I do not find these results surprising at all. Patrons do prefer to deal with librarians if they are looking for information in a library. They will choose a librarian over a student worker just about every time. However, outside of identifying obvious student employees, patrons have trouble telling support staff from librarians. This is a good argument for name badges with titles. (Source: The Information Literacy Land of Confusion)

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