Congratulations to our 2009 Service Quality Evaluation Academy Class for completing an intensive week long training on qualitative and quantitative methods:1. Charlotte Beck,University of British Columbia2. Tom Bielavitz, Portland State Library3. Marianne Stowell Bracke,Purdue University4. Gillian Byrne,Memorial University5. Sue Ann Cody,University of North Carolina Wilmington6. Kathy Crowe, University of North Carolina Greensboro7. Sue Erickson, Vanderbilt University8. Heidi Gauder, University of Dayton9. Alex Guindon, Concordia University10. Lee Hilyer, University of Houston11. Robert Janke, University of British Columbia Okanagan12. Betsy Jayasuriya, Pentagon Library13. Zsuzsa Koltay, Cornell University14. Lynne Kvinnesland, DeSales University15. Rachel Lewellen, University of Massachusetts Amherst16. Janice Lewis, East Carolina University17. Barbara McDonald, McMaster University Libraries18. Louise McGillis, Memorial University of Newfoundland19. Elizabeth Mengel, Johns Hopkins University20. Carol Mollman, Washington University in St Louis21. Debbie Morrow, Grand Valley State University22. Elizabeth O’Brien, University of Toronto Scarborough Library23. Marina Oliver, Texas Tech Univ. Libraries24. Daniel O’Mahony, Brown University25. Norma Palomino, University of Guelph Humber26. Sarah Passonneau, Iowa State University27. Linda Plunkett, Boston University28. Christine Sheetz, Lorain County Community College29. Alice Swabey, Mount Royal Colleve30. Meredith Taylor, University of Texas Libraries in Austin31. Eileen Theodore-Shusta, Ohio University Libraries32. Hope Tillman, Babson University33. Ann Viles, Appalachian State University34. Celia Walker, Vanderbilt University35. Allyson Washburn, Brigham Young University36. …

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